Camping Pitches : Frequently asked questions
Please find below the answers to some of the questions very often asked. If you didn’t find the answer to yours, don’t hesitate to get back to us per phone or e-mail !
Is there a particular arrival day ?
You can arrive and depart every day of the week, even during the high season according to the remaining availability. A stay has to be of a minimum of one night and can last as long as you’d like, again, according to the remaining availability.
Arrival and departure on your camping pitch
Your pitch will be available starting from 14.00 at your arrival day and on the day of departure you’ll have to clear the pitch at the latest at 12.00.
Dogs, cats and other pets are exceptionally admitted in the case of a camping pitch rental (except for those belonging to the 1st and 2nd category) at a rate of 3€/day/pet in the low season and 3.50€/day/pet in the high season.
. Pets have to be kept on a lead and the owner is asked to stay with the pet at all times. Pets have to be walked OUTSIDE the premises!
Do you have a cancellation insurance ?
During your reservation, you can tick the box for an insurance. All details are on page CANCELLATION INSURANCE. Please read the information on the insurance very well because not all reasons for cancellation will be taken into account for restitution. Should you decide to cancel, the contact will be directly with the Insurance CAMPEZ COUVERT and not our campsite. Once the booking has been made, adding an insurance through us is not possible anymore. Please check with your bank or insurance then, maybe they can still help you.
What about entrance/exit of cars ?
Automatic barriers limit the access to the site. During your stay a key will give you access by car. In case of loss the key has a value of 30€. In between 22.00 at night and 07.00 in the morning the night gate is closed and cars can’t come in or go out (except for emergencies).
Can family and friends come and visit us ?
As all campsites, we have a maximum number of persons that we can welcome on site per day for insurance reasons. We understand that friend want to come and visit however we can’t receive the double of our capacity. There is an entrance fee for visitors and Reception is allowed to refuse them if the capacity of the pitch/campsite has been reached. Come see us at Reception so we can talk about it together before inviting your friends over. Should they come, please have them present themselves at Reception to avoid that we stop them ourselves… they might be surprised.
The pool being private and free of charge, access is only for the campsite’s residents. Please warn your visitors that they therefore do NOT have access to the pool area. The visitor’s car must be parked outside the campsite.
Per visitor : 3€/day during the low season and 4€/day during the high season
Is it possible to barbecue on my pitch ?
When you rent a camping pitch, it is possible to barbecue on you pitch – unless the French authorities decide against during dryth. For security reasons your barbecue has to be on stilts and not low to the ground and you’re supposed to keep a bucket of water close by. Please mind your neighbor and try to not send all the smoke in his direction.
You’d like to barbecue but forgot yours? A large collective barbecue is at your disposal on site.
The tourist tax is an amount of 0.61€ per night and per person of 18 years and more. The tax will be asked for when you pay the invoice and will then be handed over to the community of Châtelaillon-Plage.
I’d like a particular pitch
If you’d like to have a particular pitch number or be close to family/friends we advise you to book as soon as possible. Please note that it will always be a preference and not a guarantee.
The equipment on your pitch
All equipment has to fit on your pitch, car included. The car should not be in one of the alleys, this might block driving up and down by other guests and your car could even get damaged. We kindly request that cars are not parked on other empty pitches : pitches have to remain clear if reception decided to use them for new guests.
Grand Confort pitches have a private water point on the pitch. Standard pitches don’t and one water point is shared by several pitches. We can’t promise you that one will be on your pitch or a bit further away. We kindly ask you to not use the private Grand Confort water points if you booked a standard pitch.
Electric hook up
The Grand Confort pitches have electric hook up included during the stay (10 amps). All standard pitches can have electric hook up, but it’s up to you to decide at reservation if you want electric hook up during your stay or not. Our site is equipped with European electricity boxes, please bring your European adaptor or buy it at reception (18€).
If, during your stay, there should be a problem with your electricity please don’t open the boxes : the electric system is computerized and only at reception this can be checked. Please come see us and we’ll help you straight away.
You didn’t choose electric hook up and you’d like to charge your phone or other devises ? Unfortunately this isn’t possible at reception/bar or shop. We advise you to charge your devises in the showerblock. Please mind your devise in order to avoid theft.
Can minors stay on site without their parents ?
For evident safety reasons (pool, evacuation of the site in case of wheater conditions…) or medical care reasons (hospitalization during the stay), minors without their parents are not allowed to stay on our site.